troubleshooting / missing XMR balance

Missing XMR Balance After Restore? Start With Restore Height

Restored a Monero wallet but your XMR balance is missing? Learn how restore height, sync status, wallet date, and rescanning affect missing Monero transactions.

Quick answer: If the wallet is restored but XMR is missing, one common reason is a restore height or restore date that starts after the first incoming transaction. First confirm the wallet is fully synchronized. Then rescan from an earlier date inside your wallet app.

Last updated: June 24, 2026Independent educational guideNo seed phrase requested

Before changing anything: safety warning

Never send your seed phrase to anyone. Never enter private keys into websites. Never trust support direct messages that ask for recovery words, screenshots, wallet files, or remote access.

This site cannot recover funds. It cannot check a seed phrase or see your balance. It only explains restore-height troubleshooting and links to official docs.

Stop if any person, website, bot, ad, or “support” account asks for your seed phrase. Recovery words belong only inside the wallet app you intentionally installed.

Step 1: Confirm wallet sync status

A Monero wallet can show a wrong, zero, or incomplete balance while it is still synchronizing. Wait for the wallet to report that it is fully synchronized before deciding funds are missing.

Remote nodes can be slow, offline, or inconsistent. If sync seems stuck, check the wallet’s connection status and official troubleshooting resources before changing sensitive settings.

Step 2: Check restore date or restore height

Restore height tells the wallet where to start scanning. If the start point is after your first incoming transaction, the wallet may skip older outputs and make the restored balance look empty or incomplete.

Choosing an earlier date is usually safer because it scans more history. The tradeoff is time: older restore heights make wallet sync slower.

Step 3: Choose a safer earlier date

If you know the exact first transaction date, choose several days earlier. If you only know the month, choose the first day of the previous month. If the wallet is old and unclear, choose much earlier or height 0 if necessary.

Exact first transaction knownChoose 3–7 days earlier.
Only month knownChoose the first day of the previous month.
Old wallet, unclear dateChoose a much earlier date, or height 0 if necessary.
Exchange withdrawal date knownStart before that withdrawal, not after it.

Step 4: Rescan in your wallet

Use the local estimator to choose a conservative starting height, then rescan inside your wallet app. Do not enter seed phrases on this website or any other calculator.

For wallet-specific help, use the Cake Wallet guide, Monero GUI guide, and Feather Wallet guide linked below. Always verify official wallet sources before installing.

Step 5: When restore height is not the problem

Restore height is only one possible cause. Missing XMR balance can also come from a wallet that is not fully synced, the wrong seed, a different account or subaddress, an exchange withdrawal that never completed, a remote node issue, or an app/network issue.

If the exchange transaction never broadcast or confirmed, rescanning your wallet will not create a missing transfer. Verify the transaction status from the sender or exchange without sharing wallet secrets.

Official sources to verify

Use official wallet and project documentation before installing software or changing sensitive wallet settings. External links below are for verification and further reading.

FAQ

Why is my Monero balance zero after restore?

One common reason is a restore height that starts after the first incoming transaction. Also confirm full sync, the correct seed, the correct account/subaddress, and the withdrawal status.

Can a wrong restore height lose funds?

No. A wrong restore height does not move funds. It can make wallet history invisible until you rescan from an earlier height.

Should I start from height 0?

Height 0 is slow but broad. Use it if the wallet is old and you cannot estimate a safe first-use date.

Does restore height reveal my wallet?

The height itself is public chain-position information. Do not combine troubleshooting with sharing private wallet details.

Can this calculator recover XMR?

No. It only estimates a public blockchain height from a date.

Homepage calculatorEstimate a conservative Monero restore height.Calculator guideUnderstand date-to-height buffers.Cake Wallet restore-height rescanCake Wallet-specific steps.Monero GUI restore heightGUI-specific restore-height changes.Seed phrase safety checklistAvoid fake recovery scams.

Reviewed for wallet-safety clarity. This page is an independent educational guide and does not provide financial, legal, privacy, security, or recovery advice.